The Cartridge World Returns Policy applies to all purchases made on this Website.

We recommend You read our Returns Policy carefully prior to placing an order and retain a copy of these terms and Your order so You are familiar with our policy on refunds, returns and exchanges and Your rights under the Australian Consumer Law.

We recommend You immediately examine Goods delivered to You to ensure that there are no visible signs of damage or fault and that the Goods received match the order You placed.


If any Goods purchased from Us are damaged, lost in transit, incorrect or faulty, simply return it to Us in the condition that You received and We will happily refund or replace at our sole discretion.

Our products come with a full 100% guarantee, so should a product you purchased from us be faulty, damaged (through no fault of your own) or simply not fit for use in your printing device, we will refund it or exchange it within 30 days.

All claims must be accompanied with the product in its original packaging and the purchase invoice. Simply go to the Cartridge World store where you purchased the product or if you purchased online call 1300 666 122 and enter your local postcode.

Returning Goods

Goods purchased from this Website can be returned to Your nominated Cartridge World Store or by post.

Please ensure You contact Your nominated Cartridge World Store before returning any items to obtain a return authorisation. You must inform Us of Your order number. We will then supply You with a returns authorisation number.

It is Your obligation to pack returned products satisfactorily to prevent any damage to the items or boxes. You have a legal obligation to take reasonable care of the Goods while they are in Your possession until they reach Cartridge World.

When returning Your purchase We ask that You provide a Proof of Purchase (Order Confirmation Email) and where possible the Goods in original unopened packaging.

Once received back, We will issue a replacement or full refund to You via Your original payment method.

Change of Mind

Please choose carefully as We do not provide a refund if You have simply changed Your mind or made a wrong selection.

If You wish to exchange Goods which You have purchased in error, We will happily exchange provided that:

  • You return the Goods within 30 days of purchase

  • You provide Proof of purchase (Your Order Confirmation Email)

  • Goods are unopened, unused and in its original packaging, in a resalable condition

We reserve the right not to offer an exchange if the above requirements are not met.


Refunds will be made via Your original payment method Used to make Your purchase. Refunds will normally be processed within seven (7) days.

Delivery Charges

Any Goods replaced under the Returns Policy due to being damaged, faulty or incorrect will be delivered to You free of charge.

Any returns due to You changing Your mind about Your purchase will incur a redelivery fee.

Consumer Guarantees

Under the Australian Consumer Law, You have Consumer Guarantees for Goods and Services You purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where You believe an item is faulty, it may be necessary for Us to send Your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, You may choose a refund, exchange or repair. If the failure is minor, We will repair the item (or, at our discretion, We may replace the item) within a reasonable time.

Where an item is damaged through misuse or abnormal Use, Cartridge World cannot provide a refund, exchange or repair, whether the fault is identified by Cartridge World, the manufacturer or their service agent.

Cartridge World will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

For further information about the Australian Consumer Law and Consumer Guarantees, visit

Last updated: 25 January 2019